SHIPPING/RETURNS

 SHIPPING AND RETURNS
  • WE CURRENTLY PROVIDE SHIPPING TO CONTINENTAL UNITED STATES ( EXCLUDING ALASKA, HAWAII, APO/FPO, AND US PROTECTORATES).
  • STANDARD SHIPPING TAKES AND ESTIMATED 7-14 BUSINESS DAYS (EXCLUDING WEEKEND AND HOLIDAYS) AFTER CUSTOMER RECEIVED THE ORDER CONFIRMATION EMAIL.
  • ORDERS PLACED AFTER 4PM (PST) ON FRIDAY, ARE PROCESSED ON THE FOLLOWING MONDAY.
  • FOR INTERNATIONAL SHIPPING INQUIRIES, PLEASE CALL (323) 895-4285 OR EMAIL: INFO@TELUSOUTDOORTV.COM
  • WE USED STANDARD LOGISTICS PROVIDERS AND MAY RECEIVED ONE OR MORE TRACKING NUMBERS ON THE CONFIRMATION E-MAIL WHEN THE CUSTOMER ORDER IS SHIPPED.
ORDER NOT RECEIVED
  • IF YOU DO NOT RECEIVE YOUR ORDER WITHIN THE ESTIMATED DELIVERY PERIOD, PLEASE CONTACT US AT: INFO@TELUSTOUTDOORTV.COM
30 DAY MONEY BACK CUSTOMER SATISFACTION GUARANTEE

WHEN RETURNING AN ITEM, PLEASE NOTE THE FOLLOWING:

  • ITEMS MUST BE RETURNED WITHIN 30 DAYS OF THE DATE PURCHASE.
  • ONLY ITEMS PURCHASED DIRECTLY FROM WWW.TELUSOUTDOORTV.COM CAN BE RETURNED. PRODUCTS PURCHASED FROM ANY OF OUR THIRD-PARTY VENDORS (INCLUDING BUT NOT LIMITED TO AMAZON, WALMART, BEST BUY) MUST BE RETURNED IN ACCORDANCE WITH THEIR RESPECTIVE RETURN AND REFUND POLICIES
  • ENSURE THAT THE ITEM(S) YOU ARE RETURNING ARE REPACKAGED IN ITS ORIGINAL CONDITION, ORIGINAL PACKAGING WITH ALL THE DOCUMENTATION AND ACCESSORIES THAT CAME WITH IT.
  • CUSTOMERS ARE RESPOSIBLE FOR ALL RETURN SHIPPING COSTS.
  • CUSTOMERS MUST CONTACT TELUS OUTDOOR TV BEFORE RETURNING PRODUCTS TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER.
  • TELUS OUTDOOR TV SHALL HAVE THE RIGHT TO CHARGE A RESTOCKING FEE OF 20% OF THE PRODUCT VALUE.

PRODUCTS RETURNED AFTER 30 DAYS OF PURCHASE DUE TO MANUFACTURER DEFECTS ARE SUBJECT TO INSPECTION AND REPAIR UNDER OUR LIMITED WARRANTY TERMS.

IF IN THE EVENT A TELEVISION FAILS UNDER THE TERMS NOTED IN THE RETURN POLICY, TELUS WILL DELIVER A REPLACEMENT TELEVISION IF AN ONSITE REPAIR IS NOT RECOMMENDED OR POSSIBLE AT THE SOLE DISCRETION OF TELUS. TELUS WILL BE REPONSIBLE FOR THE SHIPPING OF THE REPLACEMENT TELEVISION AND THE RETURN OF THE ORIGINAL TELEVISION AT NO CHARGE TO THE CUSTOMER. THE CUSTOMER MUST PROVIDE A VALID CREDIT CARD NUMBER BEFORE THE TELEVISION IS SHIPPED.

THE CUSTOMER IS OBLIGATED TO RETURN THE ORIGINAL TELEVISION WITHIN A THIRTY (30) DAY WINDOW FROM THE DAY THE REPLACEMENT TELEVISION SHIPS FROM TELUS. FAILURE TO COMPLY WILL RESULT IN A CHARGE FOR THE REPLACEMENT TELEVISION TO THE CUSTOMER'S CREDIT CARD ON THE 31ST DAY AFTER THE REPLACEMENT UNIT SHIPS FROM THE TELUS WAREHOUSE IN LOS ANGELES, CA.

SHIPPING OF THE EXCHANGE TELEVISION GIVES TELUS THE RIGHT TO CHARGE THE CREDIT CARD ON FILE IF THE TELEVISION HAS NOT BEEN RECEIVED WITHIN 30 DAYS.

HOW TO RETURN A PRODUCT
  • PLEASE EMAIL INFO@TELUSOUTDOORTV.COM TO REGISTER CUSTOMER RETURN AND INCLUDE THE ORIGINAL ORDER NUMBER IN THE EMAIL AND ENSURE ITEM IS RETURNED WITHIN 30 DAYS. NO REFUNDS WILL BE ISSUED UNTIL THE ITEM IS RECEIVED IN ITS ORIGINAL PACKAGING WITH ITS DOCUMENTATION AND ACCESSORIES.
  • PRODUCTS RETURNED WITHIN 30 DAYS OF PURCHASE, UNOPENED IN ITS ORIGINAL UNDAMAGED PACKAGING WILL BE SUBJECT TO INSPECTION AND RETURNED FOR CREDIT LESS DISCOUNTS, TAXES, FEES, AND SHIPPING COSTS, IF APPLICABLE.
  • PRODUCTS RETURNED WITHIN 30 DAYS OF PURCHASE, OPENED, BUT UNUSED WILL BE SUBJECT TO INSPECTION AND RETURNED FOR CREDIT LESS DISCOUNTS, TAXES, FEES AND SHIPPING COSTS. RESTOCKING FEE OF 20% MAY APPLY DEPENDING ON CONDITION.
  • AFTER 30-DAYS, ALL RETURNS ARE SUBJECT TO THE TERMS OF THE LIMITED WARRANTY POLICY. NO OTHER RETURNS ARE ACCEPTED.
  • RETURNS FOR CREDIT WILL BE APPROVED AND PROCESSED ONLY WHEN HAS INSPECTED THE PRODUCT FOR COMPLETENESS INCLUDING ITS PHYSICAL AND OPERATIONAL CONDITION.
  • REQUEST FOR RETURNS FOR CREDIT MUST INCLUDE AN ACCURATE DESCRIPTION OF WHY THE ITEM IS BEING RETURNED.
  • RETURNS FOR CREDIT WILL BE DENIED IF THE PRODUCT HAS BEEN ALTERED, TEMPERED WITH, INSTALLED INCORRECTLY, OVERPOWERED, OR DAMAGED FROM ABUSE OR MISHANDLING.
  • ALL FREIGHT CHARGES ARE BILLED DIRECTLY TO DEALER ( OR CUSTOMER).
RETURN MATERIAL AUTHORIZATION (RMA)
  • A RETURN MERCHANDISE AUTHORIZATION (RMA#) MUST BE ISSUED BY TELUS BEFORE ANY PRODUCT IS RETURNED.

  • PRODUCTS TO RECEIVE WARRANTY REPLACEMENT OR REPAIR REQUIRE THE SERIAL NUMBER TO  BE INTACT AND END-USER DATED PROOF OF PURCHASE MUST ACCOMPANY THE UNIT.
  • ANY UNIT SENT IN WITHOUT AN RMA# MAY, AT TELUS'S DISCRETION, BE RETURNED IN THE SAME MANNER AND CONDITION AS IT WAS RECEIVED, WITHOUT PRIOR NOTIFICATION.
  • ALL RMA'S MUST BE RECEIVED WITHIN 14 DAYS OF THE DATE THE RMA NUMBER WAS ISSUED.
  • ALL PRODUCTS MUST BE PACKED AND SHIPPED AS STATED WITHIN THE WARRANTY INSTRUCTION INCLUDED IN THE PRODUCT MANUAL.
PRODUCTS RETURNED FOR REPAIR OR REPLACEMENT

ITEMS ORDERED ON TELUSOUTDOORTV.COM THAT ARRIVED FAULTY CAN BE RETURNED BY CONTACTING INFO@TELUSOUTDOORTV.COM. ON RECEIVING CUSTOMER REQUEST, TELUS TEAM WILL CONTACT YOU TO DETERMINE THE DEFECT, WHAT IS NEEDED FOR REPAIR OR REPLACEMENT AND TO VALIDATE THE WARRANTY. AFTER SUCCESSFUL VALIDATION, WE WILL SEND THE REPLACEMENT PART OR PRODUCT AS APPROPRIATE AND MAY INCLUDE A RETURN TAG FOR DEFECTIVE ITEM.

RETURN PACKAGING: TV'S SHOUDL BE RETURNED IN ORIGINAL PACKING CARTON WITH ALL NECESSARY INSERTS TO PREVENT FURTHER DAMAGE. IF PACKING MATERIAL HAS BEEN DISCARDED, CUSTOMER SHOULD CONTACT TELUS CUSTOMER SERVICE VIA E-MAIL INFO@TELUSOUTDOORTV.COM TO PURCHASE REPLACEMENT-PACKING MATERIAL. EQUIPMENT RECEIVED PHYSICALLY DAMAGED (OTHER THAN FROM ORIGINAL SHIPMENT FREIGHT DAMAGE, WHICH SHOULD BE REPORTED TO FREIGHT CARRIER IMMEDIATELY UPON RECEIPT) WILL BE BILLED TO DEALER/CUSTOMER AT COST OF REPAIR.

FOR WARRANTY REPAIR, A DATED COPY OF THE SALES INVOICE TO THE END-USER MUST ACCOMPANY THE REPAIR REQUEST TO VALIDATE THE BEGINNING OF THE WARRANTY PERIOD. WITHOUT THIS INVOICE, THE WARRANTY PERIOD WILL BEGIN FROM THE DATE OF MANUFACTURING, WHICH IS CODED ON THE SERIAL NUMBER PLATE.

YOUR ORIGINAL RECEIPT OR ORDER NUMBER ACTS AS PROOF OF DATE OF PURCHASE. TELUS WARRANTY DOES NOT COVER FAULTS CAUSED BY ACCIDENT, NEGLECT, MISUE, MIS-INSTALLATION, OR NORMAL WEAR AND TEAR.

REQUESTS FOR WARRANTY REPAIR MUST BE ACCOMPANIED BY A DETAILED DESCRIPTION OF THE PROBLEM(S) TO BE REPAIRED.

NON-WARRANTY REPAIRS OR REPLACEMENT RETURNS MAY BE SUBJECT TO AN ESTIMATE FEE OR RESTOCKING FEE, WHICH MAY BE APPLIED TO THE FINAL REPAIR OR REPLACEMENT COSTS OF THE UNIT.

A PRODUCT WHICH HAS BEEN ALTERED, TEMPERED WITH, INSTALLED INCORRECTLY, OVERPOWERED, OR DAMAGED FROM ABUSE OR MISHANDLING VOIDS ANY AND ALL WARRANTIES. THE OWNER MAY OPT TO HAVE THE PRODUCT REPAIRED (IF POSSIBLE) AT THE OWNER'S EXPENSE FOR PARTS, LABOR AND SHIPPING COSTS. SEE TELUS LIMITED WARRANTY POLICY.