WARRANTY

LIMITED WARRANTY AND PROCEDURES

TELUS WARRANTS THAT THIS PRODUCT CONFORMS TO THE MANUFACTURER'S SPECIFICATIONS AND WILL BE FREE OF DEFECT IN MATERIAL AND WORKMANSHIP AND SHOULD ANY DEFECT OCCUR, TELUS WILL CORRECT THE DEFECT SUBJECT TO THE FOLLOWING CONDITIONS:

COMMERCIAL INSTALLATIONS:

TELUS WILL PROVIDE PARTS AND LABOR TO REPLACE DEFECTIVE PARTS WITHOUT CHARGE FOR A PERIOD OF THREE (3) YEARS (COMMERCIAL) TWO (2) YEARS (FULL OUTDOOR MODELS) - OR ONE (1) YEAR (PATIO MODELS) - FROM THE DATE OF SALE BY TELUS AND/OR AN AUTHORIZED TELUS RESELLER TO THE END USER.

RESIDENTIAL INSTALLATIONS:

TELUS WILL PROVIDE PARTS AND LABOR TO REPLACE DEFECTIVE PARTS WITHOUT CHARGE FOR A PERIOD OF ONE (1) YEAR (PATIO MODELS) - FROM THE DATE OF SALE BY TELUS AND/OR AN AUTHORIZED TELUS RESELLER TO THE END USER.

RECERTIFIED OUTDOOR TV WARRANTIES:
  • TELUS PATIO - 90 DAY MANUFACTURER'S WARRANTY FROM SHIP DATE.
  • TELUS FULL OUTDOOR - 180 DAYS MANUFACTURER'S WARRANTY FROM SHIP DATE.
  • TELUS COMMERCIAL - 180 DAYS MANUFACTURER'S WARRANTY FROM SHIP DATE.
ACCESSORIES:

REMOTE CONTROLS ONE (1) YEAR (ACCESSORIES NOT MENTIONED HERE ARE NOT COVERED UNDER WARRANTY.)

**MANUFACTURER'S RECOMMENDED INSTALLATION IS TO A 7-9 DEGREES DOWNWARD TILT. ORIENTATION OF THE TV'S ARE SPECIFIED ON THE ORDER, FAILURE TO FOLLOW MANUFACTURER'S SPECIFIED ORIENTATION WILL VOID THE WARRANTY.

THIS WARRANTY COVERS FAILURES DUE TO DEFECTS IN MATERIAL OR WORKMANSHIP THAT OCCUR DURING NORMAL USE. PURSUANT TO THIS LIMITED WARRANTY STATEMENT, TELUS WILL, AT ITS OPTION, REPAIR THE PRODUCT USING NEW OR RE-CERTIFIED PARTS OR REPLACE THE PRODUCT WITH A NEW OR RE-CERTIFIED PRODUCT. FOR PURPOSES OF THIS LIMITED WARRANTY STATEMENT, "RE-CERTIFIED" MEANS A PRODUCT OR PART THAT HAS BEEN RETURNED TO ITS ORIGINAL SPECIFICATIONS. IN THE UNLIKELY EVENT, THE TELEVISION CANNOT BE REPAIRED AT CUSTOMER'S LOCATION, THE TELEVISION WILL NEED TO BE SENT TO TELUS MANUFACTURING PLANT IN LOS ANGELES, CA. THIS WARRANTY IS FOR THE ORIGINAL PURCHASER.

PROOF OF PURCHASE:

COPY OF THE DATED SALES INVOICE FROM AN AUTHORIZED DEALER IS REQUIRED TOGETHER WITH THE PRODUCT SERIAL NUMBER TO OBTAIN SERVICE UNDER THIS WARRANTY.

THIS WARRANTY DOES NOT COVER:
  • SHIPPING COSTS BOTH TO AND FROM TELUS OFFICE, SHIPPING DAMAGE OR DAMAGE CAUSED DURING UNPACKING AND/OR REMOVAL OF PROTECTIVE PACKING MATERIAL. SHIPPING DAMAGE, OTHER THAN THE ORIGINAL DELIVERY OF TELEVISION. THIS WILL BE FILED AS A CLAIM WITH THE SHIPPER AND THE OBLIGATION OF THE CONSUMER TO PURSUE.
  • ANY FEES OR TAXES ASSOCIATED WITH EXPORTING OR IMPORTING ANY PRODUCTS TO THE U.S.A. OR FROM THE U.S.A.
  • LABOR TO UNINSTALL AND REINSTALL TELUS TV'S AND ACCESSORIES.
  • SERVICE REQUIRED AS A RESULT OF IMPROPER, INCORRECT OR INSUFFICIENT AC SUPPLY VOLTAGE.
  • ANY UNIT WHICH IS MODIFIED, TAMPERED WITH, ADJUSTED, REPAIRED OR DAMAGED DUE TO IMPROPER INSTALLATION, POWER LINE SURGE, IMPROPER VOLTAGE SUPPLY, INADEQUATE SIGNAL PICKUP, INCORPORATION INTO OTHER PRODUCTS OR REPAIRED BY A PARTY OTHER THAN TELUS OR ITS AUTHORIZED REPRESENTATIVES.
  • ANY FAILURE, LOSS, DAMAGE OR PERSONAL INJURY DUE TO ACCIDENT, NEGLECT, MISUSE OR ABUSE BY THE CONSUMER OR TO IMPROPER OPERATION, MAINTENANCE OR STORAGE OR TO ALTERATION OR TO FAILURE TO FOLLOW NORMAL OPERATING PROCEDURES AS OUTLINED IN THE INSTRUCTION MANUAL.
  • ANY UNIT PURCHASED FROM AN UNAUTHORIZED SELLER AND ANY OWNER OTHER THAN THE ORIGINAL END-USER.
  • IF ANY ORIGINAL FACTORY LABELS AND/OR SERIAL NUMBER HAS BEEN REMOVED, DEFACED, REPLACED OR TAMPERED WITH IN ANY WAY.
  • INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES, EXCEPT AS REQUIRED BY FEDERAL OR STATE LAWS.
  • DAMAGE WHICH RESULTS FROM FIRE, FLOOD, LIGHTNING, EXTREME WEATHER CONDITIONS OR OTHER ACTS OF GOD.
  • ANY COSMETIC DAMAGE TO THE SURFACE OR EXTERIOR THAT HAS BEEN DEFACED, OR CAUSED BY NORMAL WEAR AND TEAR.
  • DAMAGE TO THE TELEVISION CAUSED BY INAPPROPRIATE CLEANERS OR CHEMICALS, INCLUDING RAZOR BLADES AND BRICK WASH. 
  • CORROSION OF THE TELEVISION FROM ACID RAIN, SALT, AIR POLLUTANTS, OR SAND.
  • CORROSION OF THE TELEVISION THAT RESULTS FROM IMPROPER MAINTENANCE. ANY BREACHES IN THE EXTERIOR FINISHES, SUCH AS SCRATCHES OR CHIPS CAN RESULT IN CORROSION.
  • ANY UNIT MODIFIED OR TAMPERED WITH BY ANY PART OTHER THAN TELUS OR ITS AUTHORIZED ACCESSORIES.
TELUS AND ITS REPRESENTATIVES OR AGENTS SHALL IN NO EVENT BE LIABLE FOR ANY GENERAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR OCCASIONED BY THE USE OF OR THE INABILITY TO USE THIS PRODUCT. THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL OTHER WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY TELUS AND ITS REPRESENTATIVES. THE LAWS OF SOME STATES DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES; THEREFORE, THIS WARRANTY SHALL BE DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LAWS, THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE.
ALL WARRANTY INSPECTIONS AND REPAIRS MUST BE PERFORMED BY AUTHORIZED TELUS SERVICE TECHNICIANS.
IT IS VERY IMPORTANT TO SAVE THE ORIGINAL BOX AND PACKING MATERIAL THE TELEVISION IS ORIGINALLY SENT IN.
WARRANTY PROCEDURES:
  • PLEASE HAVE YOUR RECEIPT AND SERIAL NUMBER AVAILABLE. WHEN YOU CONTACT US AT (323) 895-4285, WE WILL TROUBLESHOOT AND DIAGNOSE PROBLEM OVER THE PHONE. IF THE TELEVISION IS DEEMED NON-REPAIRABLE ONSITE, TELEVISION MUST BE SENT BACK TO TELUS FACTORY IN LOS ANGELES, CA. ANY TV THAT IS DEEMED BEYOND A REASONABLE REPAIR COST, TELUS RESERVES THE RIGHT TO REPLACE WITH A COMPARABLE MODEL TV. IF RETURN IS REQUIRED, WE WILL ISSUE A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER.
  • REPLACEMENTS: WILL BE PROVIDED FOR APPLICABLE PRODUCT WITHIN THE FIRST THIRTY (30) DAYS OF PURCHASE. CREDIT CARD INFORMATION WILL BE COLLECTED BEFORE SHIPMENT OF THE REPLACEMENT PRODUCT. IF TELUS DOES NOT RECEIVE THE ORIGINAL PRODUCT BACK WITHIN THIRTY (30) DAYS OF SHIPPING THE REPLACEMENT PRODUCT, THE CREDIT CARD ON FILE WILL BE CHARGED AT FULL MSRP. FREIGHT CHARGES MAY APPLY FOR PRODUCT OUTSIDE OF THE FIRST THIRTY (30) DAYS.
  • REPAIRS IN-FACTORY (LOS ANGELES): MUST INCLUDE A COPY OF YOUR ORIGINAL SALES RECEIPT WITH RETURN PRODUCT AND THE RMA NUMBER WRITTEN ON THE BOX. TELUS WILL NOT ACCEPT ANY RETURNED PRODUCTS WITHOUT AN RMA NUMBER. THE PURCHASER MUST RETURN THE PRODUCT TO TELUS IN ITS ORIGINAL OR EQUIVALENT PACKAGING AND SEND IT FREIGHT PREPAID. PLEASE INSURE THE SHIPMENT, OR ACCEPT THE RISK IF THE PRODUCT IS LOST OR DAMAGED IN SHIPMENT. IF THE ORIGINAL BOX IS NOT AVAILABLE, PLEASE CONTACT US TO HAVE A NEW BOX SHIPPED TO YOU (APPLICABLE FEE APPLIES).
SHIP PRODUCT BACK TO US
  • ATTENTION: RMA #__________

IF WE DETERMINE THAT THE PRODUCT IS NOT COVERED UNDER THE WARRANTY, BEYOND ECONOMICAL REPAIR (BER) OR DAMAGED FROM RETURN SHIPPING, WE WILL NOTIFY YOU AND INFORM YOU OF SERVICE ALTERNATIVES THAT ARE AVAILABLE TO YOU ON A FEE BASIS. DO NOT RETURN ANY ACCESSORIES, INCLUDING REMOTE CONTROLS, UNLESS THAT ACCESSORY IS RELATED TO AN EQUIPMENT FAILURE. REMOVABLE SPEAKERS SHOULD NOT BE ATTACHED TO TVS DURING SHIPPING.

INTERNATIONAL SHIPMENTS:

A SHIPMENT IS CLASSIFIED AS INTERNATIONAL AT THE TIME THE PRODUCT LEAVES THE BOUNDARIES OF THE UNITED STATES. TELUS LIMITED WARRANTY STATEMENT DOES NOT APPLY TO INTERNATIONAL SHIPMENTS. REGIONAL WARRANTY RELATED ISSUES ARE MANAGED BY TELUS AUTHORIZED INTERNATIONAL DEALERS/DISTRIBUTORS.